Why Rytel?
Our cloud-based solution is built from a series of micro-services that are optimally configured to support a myriad of differing contact center requirements. Easily build and manage custom menus, complex employee profiles, and sophisticated call flows—all in a drag-n-drop, building-block palette that turns templates and objects into functional code at the click of a mouse.
When looking into contact center solutions, it’s always important to have the right fit. You’ll be impressed by the simple yet powerful tools we have to offer.
Endless options for contact centers of any size
- Unlimited users (agents), profiles, menus, queues, and extensions
- Purchase local and toll-free numbers instantly
- Record up to 100% of calls and determine how long calls should be stored before deletion
- Customize auto-attendant with extension dialing, dial-by-name, and voicemail
- Customize menus and record greetings to allow callers to select the appropriate queue
- Customize queue experience with music, hold messages, and callback allowing callers to keep their place in queue
- Silent monitor calls, coach or barge users
- Real-time and historical reporting
- PBX-only user licenses available
Robust. Secure. Scale up, scale down.
Completely secure, robust, and cutting edge cloud solution with 24/7 support whenever you might need us. No limit on users, ports, queues, menus or phone numbers. Convert your contact center to omnichannel routing with voice, email, chat, text, and social channels.
